Mettlemart Private Limited (“MettleMart”, “We”, “Our”, “Us”) is a company incorporated in India bearing CIN No. U51909WB2021PTC249652, having its registered address at C/O. DIPAK SAU S/O BALARAM SAU VIL&PO. HERIA, PS. KHEJURI, EAST MIDNAPORE, HERIA Midnapore WB 721430 IN. And Corporate Address at MettleMart, B & R Complex Ektarpur, WB 721425, INDIA. MettleMart has created a platform to connect Customers with their local Vendors to get Foods, Groceries & Daily Essentials at their doorstep.

This privacy policy (“Policy”) discloses the practices and policies adopted by MettleMart for collecting, storing, retrieving or using personal information it may receive from its users (“You”, “Your”, “Customer”) who access the Portal (defined below) to receive the services (as elaborated in the Terms and Conditions available on the Portal) (“Services”). Capitalised terms not otherwise defined in this Policy will have the meaning as set out in the Terms and Conditions. The information received from You while accessing the Services through website / URL of www.mettlemart.in (“Website”), android app and other facilities (together referred to as the “Portal(s)”) will be utilised in a manner as set out in this Policy.

All terms and conditions regarding usage of the Portal (as set out in the Terms and Conditions available on the Portal) are incorporated in this Policy by reference. The Policy seeks to comply with the provisions of the Information Technology Act, 2000 (“Act”) and the Information Technology (Reasonable security practices, procedures and sensitive personal data or information) Rules, 2011 (“Rules”) that require publishing of the Policy for collection, use, storage and transfer of sensitive personal data or information.

Please read this Policy carefully to make sure You understand how any personal information You provide to Us will be handled. If You use any of Our Services, You will be regarded as having read and accepted this Policy. By mere use of this Website/Portal, You expressly consent to Our use and disclosure of Your personal information in accordance with this Policy.

MettleMart is committed to ensuring that Your privacy is protected. This Policy is provided to explain Our policies and practices regarding the collection, use, and disclosure of information about You. That is why We insist upon the highest standards for secure transactions and user information privacy. Please read the following statement to learn about Our information gathering and dissemination practices.

We know that You care how information about You is used and shared, and We appreciate Your trust that We will do so carefully and sensibly. We are strongly committed to protecting Your privacy and have taken all necessary and reasonable measures to protect the confidentiality of Your information and its transmission through the Portal. MettleMart shall not be held liable for disclosure of the confidential information/Your personal information when such disclosure is in accordance with this Policy. This Policy describes how We handle Your personal information for Our services on this Website/Portal.

INFORMATION WE COLLECT

MettleMart uses the information collected from You or about You to provide Services to You. When You set up Your account with Us, as part of the delivery process, We collect Your personal information. You may give Us such information as Your first and last name; Your home address or other physical addresses; email addresses; telephone numbers; identity information (like PAN, date of birth, gender), etc. In addition, We also collect and store certain information including security-related information that You use to access Our Website/Portal in relation to Our Services. In general, MettleMart will use the information collected from You for the purposes for which You provided such information and as set out below.

MettleMart may collect the following information (“Personal Information”):

•             SMS: We may periodically collect Your SMSs for registration purpose on Our Website/Portal. You may not be able to use the Portal if You disable this access.

•             Location: We may collect and monitor Your location to verify Your current address, ensure serviceability, to let You search for Your local vendors/ shops/ merchants. We collect the location data from You in two ways: (i) when You add Your pin code as part of Your Addresses and (ii) from Your mobile device when enabled by You to do so. We collect this data only when our Portal is being used. You may not be able to use the Portal if You disable the location permission.

•             Installed Apps: We may periodically collect metadata information of apps installed on Your mobile device which includes the application’s name, package name, installed time, updated time, version name and version code of each installed application on Your device to assess and provide personalised offers and to deliver efficient service. You may not be able to use the Portal if You disable this access.

•             Device Data: When You browse Our Website/Portal or apps, We also automatically receive Your devices’ internet protocol (IP) address. This helps Us learn about Your browser and operating system, software, the date and time at which You visited the Portals, the type of device being used (including the hardware models), the browser being used, etc.

•             Feedback Data and Other Data: We may access and save data in the following instances:

o             When You contact Us or We contact You, We may record information provided by You to service You, or record calls for quality and training purposes;

o             When You participate in Our referral programs or use any discount codes offered by Us and input such data;

o             When You provide any feedback or comments to Us on the Portal or any other platform.

You hereby expressly consent to Our access and use of Your aforesaid information, and disclosure of Your personal information in accordance with this Policy. We may require You to share further information on a later date to confirm the veracity of Your information or pursuant to any additional features added to the Portal.

WHAT DO WE DO WITH YOUR INFORMATION?

Personal Information provided by You will be used by MettleMart to:

1.            Open and update Your Profile with MettleMart

2.            Establish and verify Your identity

3.            Provide Services, process service requests, and offer customer support

4.            Undertake research and development

5.            Provide personalised offers

6.            Analyse Your usage of the Portal and to improve the services/facilities on the Portal

7.            Deliver any notices, alerts, advice, notifications and communication relevant to Your use of any of the facilities on the Portal through social media (including WhatsApp), SMS and other mediums

8.            Undertake market research, project planning and problem troubleshooting, and to protect against error, fraud or other criminal activity

9.            Disclose to governmental authorities, courts and regulatory laws or as otherwise required under any applicable laws or private contract

10.         Disclose to employees, agents and representatives on a need-to-know basis as part of the services

11.         Disclose to relevant and authorised financial service providers, banks who have partnered with MettleMart for providing the services

12.         Facilitate in undertaking KYC authentication

13.         Such other purposes as provided in this Policy

MettleMart may also be required to share Personal Information with its third-party contractors such as financial service providers. In such cases, MettleMart shares the information securely and ensures that all personal information recipients comply with confidentiality, fidelity and secrecy obligations and sign covenants in this regard. MettleMart may make information available to third parties that are financial and non-financial companies, such as service providers, government agencies, courts, legal investigators, and other non-affiliated third parties as requested by You or Your authorized representative, or otherwise when required or permitted by law.

In addition to registration, Personal Information may be asked for reporting a problem/complaint with MettleMart. We may send You emails about Our Portal, new products and other updates. We may use the phone number provided and verified by You to reach out to You via call, WhatsApp and SMS. MettleMart will ensure that Personal Information provided by You is treated securely, in accordance with the provisions of this Policy and the Rules. You are advised to refrain from posting personal information anywhere on the Portal, other than those specifically required by MettleMart. The profile information and profile are password protected. MettleMart will never ask for Your password through unsolicited phone calls or emails. However, if any person, claiming to be an authorized representative of MettleMart, contacts You, We request You not to provide any information to such person and instead immediately contact Us as per the contact details provided in this Policy. MettleMart shall not be liable for any loss of Personal Information provided to such persons.

LINK TO THIRD-PARTY WEBSITES

Our application has a link to third-party websites. Your use of these features may result in the collection, processing or sharing of information about You, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services which may be linked to Our services. We do not endorse or make any representations about third-party websites or services. Our Privacy Policy does not cover the information You choose to provide to or that is collected by these third parties. We strongly encourage You to read such third parties’ privacy policies.

REPRESENTATION AND WARRANTIES

You hereby represent to the MettleMart that:

1.            The information You provide to the MettleMart from time to time is and shall be authentic, correct, current and updated and You have all the rights, permissions and consents as may be required to provide such information to the MettleMart.

2.            Your providing the information to MettleMart’s consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third party agreement, laws, charter documents, judgments, orders and decrees.

Your information will primarily be stored in electronic form however certain data can also be stored in physical form. We may enter into agreements with third parties to store or process Your information or data. These third parties may have their own security standards to safeguard Your information or data and We will on reasonable basis require from such third parties to adopt reasonable security standards to safeguard Your information / data.

HOW DO I WITHDRAW MY CONSENT?

If You change Your mind after opting-in, You may withdraw Your consent to contact You, for the continued collection, use or disclosure of Your information, at any time, by mailing Us at mettlemart@gmail.com or contacting Us at: METTLEMART, B & R Complex Ektarpur, WB 721425, INDIA. Phone: 085 098 77742

However, We shall not retain Your data and information if it is no longer required by Us and there is no legal requirement to retain the same. Do note that multiple legal bases may exist in parallel and We may still have to retain certain data and information at any time.

DISCLOSURE

We may disclose Your Personal Information to third parties such as partner non-banking financial companies, payment gateways, authorized service providers, payment transaction processors, and law enforcement agencies, if We are required by law to do or if it is to help investigate, prevent or take action regarding unlawful and illegal activities; suspected fraud, potential threat to the safety or security of any person, violations of MettleMart’s Terms & Conditions, or as defense against legal claims.

THIRD-PARTY SERVICES

Only the persons authorized by MettleMart will have access to Personal Information. By accepting the terms and conditions You grant complete and unconditional consent to MettleMart for using such information and sharing the information with persons or entities associated with MettleMart or with a third party, provided the third party has undertaken to ensure the same level of data protection.

In general, the third-party providers used by Us will only collect, use and disclose Your information to the extent necessary to allow them to perform the services they provide Us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information We are required to provide to them for Your purchase related transactions. For these providers, We recommend that You read their privacy policies so You can understand the manner in which Your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either You or Us. So if You elect to proceed with a transaction that involves the services of a third-party service provider, then Your information may become subject to the laws of the jurisdiction(s) in which that service provider is or its facilities are located. Once You leave Our Portal or are redirected to a third-party website or application, You are no longer governed by this Privacy Policy or Our Portal’s Terms of Service and in such circumstances the privacy policy of such other website will apply. MettleMart will not be liable for any acts or omissions of the third party service provider.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Policy at any time, so please review this Policy frequently. Changes and clarifications will take effect immediately upon their posting on the Portal. Any continued use of the Services shall signify Your acceptance of such new or updated policy, as the case may be. If We are acquired by or merged with another company, Your information may be transferred to the new owners so that We may continue to provide services to You. If You do not agree with any part of this Policy, please stop using Our Services immediately.

SECURITY

Your personal data are treated strictly confidential. To protect Your personal information, We take reasonable precautions and follow industry’s best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. We have in place appropriate safeguards and security measures to protect the personal data You provide on this Website/Portal against accidental or any other unlawful forms of processing.

The Grievance Officer:

Name: Chirantan Pandit

Email: mettlemart@gmail.com

Name of the Company: Mettlemart Private Limited

Address: B & R Complex Ektarpur, WB 721425, INDIA.

Phone: 085 098 77742

COOKIES

When You visit the Website/Portal, one or more cookies will be sent to the computer/smartphone or other devices being used by You. The cookies are either used to improve the quality of the Portals or for storing Your preferences as a user, improving search results and tracking user trends. You have the option of disabling cookies via Your browser preferences. However, if You disable cookies on Your browser, some parts of the Portals may not function effectively.

YOUR RESPONSIBILITY FOR THE INFORMATION YOU PROVIDE

You may complete a signup process as part of Your use of this Website/Portal which may include the creation of a username, password and/or other identification information. Any username, password and/or other identification information must be kept confidential by You and must not be disclosed to, or shared with, anyone

COPYRIGHT, TRADEMARK, AND OTHER INTELLECTUAL PROPERTY PROTECTION

‘MettleMart’ is a registered trademark of Mettlemart Private Limited, all materials on this Website/Portal are protected by copyright, trademark, and other intellectual property rights. Any unauthorized use of any such information or materials may violate copyright laws, trademarks laws, intellectual property laws, and other laws and regulations.

INDEMNIFICATION

You agree to defend, indemnify and hold MettleMart harmless, on demand, from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to Your use of the Portal.

CONSENT TO THIS POLICY

By accessing Our Website/Portal, You agree to this Policy. This document supersedes any prior communication on this topic and reflects the entire and exclusive Policy for this Site